MB long established as a leading supplier of Specialist Security Equipment and Architectural/Builders Hardware

Privacy Policy


We respect the privacy of our visitors and are committed to preserving your online safety by preserving your privacy at anytime you visit or communicate with our site. Our privacy policy has been provided and reviewed by solicitors who specialise in online internet contracts. Our Terms of Use and Privacy Policy offers you a thorough explanation regarding your personal data provided to us or any data we may collect from you. This Privacy Policy is updated from time to time; therefore, it should be reviewed occasionally.


  1. Collected Information

Data can be collected and processed during the operations of our website. The following are ways we may perform these actions: 

Data regarding your visit(s) to our website and any resources used are collected. The following is included and not limited to: location data, weblogs, traffic data, and any other communication information. 

Any forms you filled out on our site allows us to collect data such as registering for information or when you complete a purchase. 
If for any reason you communicate with our personnel or site we may collect information.


  1. Third Party Links

Third party links may be discovered on our site.  These third party links have their own privacy policy, which you agree to when you click on the link.  We are not responsible nor do we accept responsibility for third party links.  Our liability covers us only on our site, and thus we do not accept liability for third party links as we have no control over them.  


  1. How we use your personal information

We use your personal information to enable us to lawfully perform our services and contract in respect of the work which we have been instructed to undertake on your behalf.

The Company will comply with the following protection principals when processing personal information:-

  • We will process personal information lawfully, fairly and in a transparent manner.
  • We will collect personal information for a specified and explicit and legitimate purpose only and will not process it in a way that it is incompatible with those legitimate purposes.
  • We will only process the personal information that is adequate, relevant and necessary for the relevant purposes.
  • We will keep accurate and up to date personal information and take reasonable steps to ensure that inaccurate personal information is deleted or corrected without delay.
  • We will keep personal information for no longer than is necessary for the purposes for which the information is processed.
  • We will take appropriate technical and organisational measures to ensure that personal information is kept secure and protected against unauthorised or unlawful processing and against accidental loss, destruction or damage.


  1. Who we share your personal information with

To enable us to lawfully carry out the work that we have been instructed to undertake on your behalf, we may share your personal data with third parties which can include the following:-

  • Agents
  • Sub-contractors
  • Couriers 
  • Architects
  • Manufacturing Partners for warranties
  • HMRC
  • Accountants
  • External Professional Auditors
  • Storage companies

This data sharing enables us to act on your behalf. We will not share your personal information with any other third party without seeking your further consent.


  1. How long your personal data will be kept

We will hold all personal data in respect of all completed matters in storage for at least 7 years either in its original form or on some other retrievable medium. After the end of that period, those files will be destroyed.  


  1. Keeping your personal information secure

We have appropriate measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way.  We limit access to your personal information to those who have a genuine business need to know it.  Those processing your information will do so only in an authorised manner and subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.


  1. Your Rights

Under the General Data Protection Regulation you have a number of important rights free of charge.  In summary, those include rights to:-

  • Fair processing of information and transparency of how we use your personal information.
  • Access to your personal information and to certain other supplementary information that this privacy notice is already designed to address.
  • Require us to correct any mistakes in your information which we hold.
  • Require the erasure of personal information concerning you in certain situations.
  • Receive the personal information concerning you which you have provided to us in a structured, commonly used and machine readable format and have the right to transmit the data to a third party in certain situations.
  • Objecting in certain other situations to our continued processing of your personal information.
  • Otherwise restrict our processing of your personal information in certain circumstances.
  • Claim compensation for damages caused by our breach of any Data Protection Laws.

For further information on each of these rights, including the circumstances in which they apply, seek the guidance from the UK Information Commissioners Office (ICO) on individual’s rights under the General Data Protection Regulation.

If you would like to exercise any of these rights, please:-

  • Email, call or write to our Data Protection Officer, Philip Goldberg whose email address is pgoldberg@mbdirect.co.uk  His telephone number is 0113 202 8320
  • Let us have enough information to identify you. 
  • Let us have proof of your identity and address (a copy of your driving license or passport and a recent utility or  credit card bill), and
  • Let us know the information to which your request relates.


  1. How to Complain

We hope that our Data Protection Officer can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority in particular in the European Union (or European economic area) state where you work, normally live or where any alleged infringement of any Data Protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ICO.org.uk/concerns or telephone (03031231113)


  9. Changes to this privacy notice

This privacy notice was published on 18 April 2018. We may change this privacy notice from time to time.  You should check this policy occasionally to ensure that you are aware of the most recent version.


  10. Contacting Us

Please feel free to contact us with queries, requests, or comments you may have about our Privacy Policy.  We welcome any communication via our contact form


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